The small print

We take a deposit of 10% of the service price when you book online. It comes off your bill on the day.

• Need to cancel or move your appointment? Let us know at least 24 hours before it starts, and we'll refund your deposit or move it to your new time.
• If you cancel with less than 24 hours' notice, or don't come, we keep the deposit. It covers a time we held for you and usually can't fill at short notice.
• If we have to cancel or move your appointment, we'll refund your deposit in full, or move it to a time that suits you. It's your choice.
• Running late? Call us on (02) 4626 4218. We'll do what we can with the time left, or find you another time.

We don't give refunds if you change your mind, before or after your service.

If something isn't right, please tell us as soon as you can, ideally within 7 days, so we can look at it while it's fresh. When the problem is minor, such as a small chip, we'll fix it for free.

Your rights under the Australian Consumer Law still apply. Our services come with guarantees that they are done with due care and skill. If a service has a major problem, you can choose a refund or compensation, and if a minor problem isn't fixed within a reasonable time, you can ask for a refund. Refunds go back to the way you paid.

• Gift cards can be used for any service at L'mour Beauty Dayspa Campbelltown.
• Each gift card is valid for 3 years from the date it's bought. The expiry date is shown on the card.
• There are no fees to use a gift card, and no fees are taken from its balance.
• Gift cards can't be refunded or exchanged for cash.
• The service you buy with a gift card has the same guarantees as any other service.

Please tell us about allergies, pregnancy, and any skin, nail or scalp condition when you book and again when you arrive, so we can adjust the products and the service.

We may decline or stop a service if it isn't safe or hygienic to continue, for example with an open wound or an infection. If we stop part-way, you only pay for the part we did.

When you book, we collect your name, phone number and email, and any notes you give us about your health, preferences and past services. We use them to book and provide your services, to contact you about your appointments, and to keep you safe.

Bookings and payments are handled by Square, which stores this information for us. We don't sell or share your information with anyone else unless the law requires us to.

We'll ask before we take or share any photo of you or your nails.

To see or correct what we hold about you, or to raise a concern, call us on (02) 4626 4218 or ask at the front desk.

All prices are in Australian dollars and include GST. The price shown when you book is the price you pay, unless you add or change services on the day.